We ride and test each and every Unifoil products and most of the Foil Boards and Wind Wings we sell so we know exactly what equipment works best in various conditions. Our aim is to assist people in finding the best suited foils and foil boards on the market.
We have a DEMO Centre in Newquay where customers can try various Foil Boards, Wind Wings and Unifoil Hydrofoils for free of charge.
Give us a call or send us a message – We are always happy to help 😉
Tell: +44 (0) 7969108325
CUSTOM BOARDS TERMS AND CONDITIONS
Here at Foil Board Shop we are very passionate about foiling, this is one reason why we want to help to get you the right board that is necessary for your progression.
We have ordered many custom shaped foil boards in the past. Surfers know that there is no better feeling than riding a custom shaped board, a board that is belong to you and no-one else. If you have a specific dims & colour in mind – dont hesitate and let us know, we would love to get it shaped for you.
For every custom order, we will need you to send us email with your exact order request. Once we have checked and confirmed your order, we will issue you with an invoice and we will ask you for a deposit of £250.
Please note custom orders can’t be changed once submitted to the factory. The deposit is non-refundable once order is confirmed and board is in production.
Estimated dispatch times are between 6 to 10 weeks (these times are meant as a guide only).
Full payment must be received within 2 weeks of notification of completion of a custom board. If payment is not received, the deposit will be forfeit, and the board will be returned to free stock.
Please bear in mind that carbon boards are finished by hand and occasionally there may be some cosmetic imperfections on the finish – this is one reason why we love carbon boards because each and every boards look unique. Please be aware that logo colour/ position, cosmetic blemishes, variations on resin colour and shading do not constitute a faulty item. Thus, we will not be able to offer returns on custom surfboards on any of these grounds.
Custom orders cannot be returned under our normal Return Policy. This doesn’t affect warranty or your statutory rights
We aim to keep stock of the most popular prone and wing boards but we are simply not able to keep stock from all sizes. Most of the boards will be imported on a pre-order basis and Foil Board Shop will aim to deliver back orders within 10 working days. However the length of delivery is largely depending on product availability and custom control (thanks to Brexit) which means that delivery can occasionally take between 3 – 6 weeks.
Due to increasing fuel prices *From July 2022 we introduced a £30 shipping fee for larger items but we continue to offer FREE DELIVERY on all UNIFOIL Hydrofoils and Wind Wings and accessories.
We always aim to send parcels using Parcelforce 48h (recorded and signed for). Next day 24/h delivery can be arranged for additional fee.
Additional charges will be added for locations such as Scottish Islands, Scottish Highlands, Northern Ireland, Guernsey, Jersey, Isle of Man, for more info please contact us for a quote.
For any non-UK addresses (such as Europe) delivery cost may vary – please contact us for a quote. For item(s) delivered outside of the United Kingdom – It is really important that you check your country import policy. Import taxes may apply and Foilboardshop.co.uk is not responsible for these charges. If any item is rejected by the customer due to these import charges you will receive a full refund for the item but only when the parcel is returned to Foilboardshop.co.uk minus the total shipping and return costs.
Please note it is your responsibility to check that the parcel is delivered undamaged before you sign for them. If any parcel has visual damage following transit, please ensure you sign as “Damaged” and you are within your rights to refuse and ask for it to be returned to the sender. If you cannot thoroughly check the goods please sign for it as ‘unchecked’. It is your duty to inspect and confirm that the goods are in perfect condition before signing. If the goods are damaged, it is crucial that photographic evidence is taken showing the extent of the damage, showing both damage on packaging and damage on the item. Please forward such pictures to us so we can look into it with the courier.
RETURNS/ REFUND POLICY
According to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the customer’s rights to cancel the order within 14 days after receiving goods. Please note, Foil Board Shop cannot accept returns nor issue a refunds for Custom Orders, Items bought on ‘Back Order’ and Ex-Demo gears, unless the parcel is damaged in transit.
We aim to keep stock of the most popular prone and wing boards but we are simply not able to keep stock from all sizes. Most of the boards will be imported on a pre-order basis and Foil Board Shop will aim to deliver back-orders within 10 working days. However the length of delivery is largely depending on product availability and custom control (following Brexit) which means that delivery can occasionally take between 3 – 6 weeks.
It is the customer responsibility to double check availability prior purchasing. For items on back order, it is very important you contact us before purchasing so we can double check with the factory regarding stock and estimated shipping time. Foil Board Shop will not be able to refund any purchase made on back order just because delivery time is longer than expected unless your board is damaged or delayed beyond the pre agreed delivery time due to the error of the factory/ Courier/ UK custom clearance.
All return item(s) must be in their original condition (with packaging and tags intact). Any return/cancellation/change of mind that falls outside of the 14 days period will not be accepted. Please note that if goods are not returned in the condition in which you received them, we reserve the right to refuse such returns.
Please email us within 14 days of the delivery date so we can provide you with a return address. DO NOT RETURN ITEMS WITHOUT EMAILING US FIRST.
If you have a warranty related issues, please email us providing description of the damage supported by photographic evidence. We will review your claim and decide whether to exchange the item, issue a full refund or issue a credit note. Credit notes are non-negotiable for transactions over 60 day
RIDE OUT GUARANTEE
Our RIDE OUT GUARANTEE means the risk of buying the wrong size foil is a thing of the past. We know that choosing the right size foil is not easy so we decided to let our customers to try out their new gear hassle free. However, if you can, please contact us first so we can help you to pick the right equipment for you. If the foil(s) still doesn’t suit you, Foil Board Shop will swap out any foil(s) (exclusions apply*) purchased from us within 30 days of date of purchase and exchange it for a better suited foil(s). All you need to do is cover the cost of getting the unwanted foil(s) back to us, and pay a processing fee of £50 to Foil Board Shop.
We suggest you return the unwanted foil(s) insured by a registered courier. The foil(s) coming back needs to be in very good condition, slight cosmetic marks left by screw heads are fine but we can not take foil(s) back with scratches, chip, damage including repairs.
Please read the following including the terms and conditions carefully – failure to do so could impact your RIDE OUT eligibility.
STEPS TO FOLLOW:
Email us with the order number, a full picture of the deck, rail and bottom of the foil wing, mast, fuse, tail wing (foil wing must be clean and dry when taking pictures). Send us a description of the condition of the foil wing you would like to exchange and the reason to exchange. We will email you back immediately to confirm it’s eligible. Please note we cannot guarantee any exchange until we receive your foil back in the condition that you described in your email. Once agreed please let us know which foil you would like to exchange so we can issue you with a new invoice. To validate the RIDE OUT you must order a foil that is in stock, you cannot order a foil that is not in stock. Once you’ve received the new foil please package up the foil you wish to return carefully and return the unwanted foil wing, mast, fuse and/or tail wing back to us within 5 working days. After this time, we cannot guarantee any exchange. Please contact us via email if there is any issue.
Please email us for our return address – DO NOT return items without emailing us first.
Please note: You will be responsible for the foil(s) until they reach us. We recommend foils are packaged in the original box with the additional packaging. We recommend using parcel force 48-hour return (recorded and signed) option. When the foil gets back to us we will require you to pay the £50 processing. We will exchange and ship you new foil once the £50 processing fee is payed.
The RIDE OUT GUARANTEE is for Unifoil Hydrofoils. The RIDE OUT GUARANTEE is not available for foil boards unless it was agreed with Foil Board Shop prior sale. Exchange of hydrofoils must be agreed in principle with Foil Board Shop within 30 days of the invoice date. RIDE OUT GUARANTEE is for exchange for another foil, Foil Board Shop will only exchange foils for foil that are in stock. It is the customer responsibility making sure that your preferred foil is in stock before returning your unwanted gear back to us. Foil Board Shop wont be able to issue a refund for used equipment.
Foil(s) must be returned within 5 working days of the Ride Out being confirmed. the £50 processing fee must be payed in full before we can exchange. Foil(s) need to be clean and dry. The foil(s) coming back needs to be in very good condition, slight cosmetic marks left by the screw heads and where mast/fuse connect to the front wing & stabs are fine but we can’t accept foils with deep scratches, chips, damage and repairs.
You are responsible for the foil(s) being sent back until it reaches us. We have the right to refuse any foil(s) being damaged in transit. Refund for the exchanged foil(s) will only be issued once we get your foil(s) back and the condition has been confirmed. You cannot benefit from any loyalty discount on the replacement foil(s) if you only qualify by virtue of the purchase of the foil(s) coming back to us.
*EXCLUSIONS (what is not covered by the Ride Out Guarantee)
Any pre-ordered foil(s)
Foil(s) bought on finance
Special promotion sale items (such as Black Friday, Easter etc)
TERMS AND CONDITIONS
This website is operated by NEXT LEVEL SURF. Throughout the site, the terms “we”, “us” and “our” refer to NEXT LEVEL SURF and our website Foilboardshop.co.uk
NEXT LEVEL SURF offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website at Foilboardshop.co.uk. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or equipment which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that the product of any colour will be 100% accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders at any time.You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall NEXT LEVEL SURF directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless NEXT LEVEL SURF and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to the email address displayed on the website.
PERSONAL INFORMATION/ NEWSLETER
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